FAQ 91pg — All the Answers You Need

For identity verification purposes, you will need to provide:

• Copy of identification card (MyKad) — front and back
• A selfie holding your identification card
• Recent bank statement or proof of address (not older than 3 months)

The KYC review process is typically completed within 1 to 24 hours on business days. Once verified, you can enjoy higher withdrawal limits and full access to all platform features.

No, each individual is only permitted to hold one 91pg account. Owning multiple accounts violates our terms of service and may result in all associated accounts being suspended without prior notice. If you have trouble accessing your existing account, please contact our support team via live chat for assistance.

Log in to your account and go to "Account Settings" or "My Profile". From there, you can update your password by entering your old password followed by the new one. To change your phone number, additional verification is required as it involves key security information. Contact support if you encounter any difficulties.

91pg accepts multiple deposit methods for the convenience of Malaysian members:

• Online bank transfer (Maybank2u, CIMB Clicks, RHB Now, Public Bank Berhad and others)
• Digital wallets — Touch 'n Go eWallet, Boost, GrabPay
• Visa / Mastercard debit and credit cards
• Cryptocurrency — USDT, Bitcoin and Ethereum

All deposits are processed instantly or within minutes. Visit the Deposit for more information.

Deposit limits vary depending on your chosen method. Generally, the minimum deposit starts from RM 30 for bank transfers and digital wallets. The daily maximum can reach RM 50,000 for accounts that have completed full KYC verification. Newly registered members may have lower limits initially until identity verification is complete.

Withdrawals to local bank accounts are typically processed within 15 minutes to 2 hours. For digital wallets, funds are transferred almost instantly. Cryptocurrency withdrawals may take up to 4 hours depending on blockchain network congestion at the time. Withdrawal requests submitted at night or on weekends are also processed on the same day without delay.

There are several common reasons why a withdrawal may be delayed or rejected:

• KYC verification incomplete or documents missing
• Bonus wagering requirements not yet fully met
• The bank account details entered are incorrect or do not match the 91pg account name
• Withdrawal amount exceeds your account's daily limit

Check your withdrawal status in your account dashboard. If the issue persists, contact our support team for a prompt resolution.

The welcome bonus will be automatically credited to your account once your first deposit meets the minimum qualifying amount. No special promo code is required — the system will detect your first deposit and credit the bonus within minutes. Please read the bonus terms and conditions before depositing to understand the applicable wagering requirements.

Wagering requirements mean you must wager the bonus amount received a specified number of times before the bonus funds can be withdrawn. For example, if you receive a RM100 bonus with a 20x wagering requirement, you must place bets totalling RM2,000 before those funds can be withdrawn. Each promotion has its own wagering requirements — please check the Promotions for full details of each offer.

Yes, 91pg VIP members enjoy a range of exclusive privileges not available to regular members, including weekly reload bonuses at higher rates, special cashback, birthday offers, and invitations to exclusive promotions. Your VIP level advances automatically based on your cumulative wagering activity. The more active you are, the faster you move up to higher VIP tiers.

Log in to your 91pg account, go to "Security Settings" and select the "Enable 2FA" option. You will receive an OTP code via SMS to your registered phone number each time you log in from a new device. We strongly recommend enabling 2FA for an additional layer of protection on your account, especially if you maintain a large balance.

Change your account password immediately and contact the 91pg support team via live chat. Our team will freeze any suspicious sessions, review your account activity logs, and securely restore your account. Never share your password or OTP with anyone — 91pg will never request such sensitive information through any communication channel.

All personal and financial data of 91pg members is protected using SSL 256-bit encryption — the same security standard used by leading banking institutions. Your information will not be shared with any third party without your consent. We also conduct regular security audits and 24/7 system monitoring to detect any suspicious activity before it affects member accounts.

Visit the App to download the 91pg app for Android or iOS. For Android, you will need to allow installation from unknown sources in your device settings before installing the APK file. For iOS, follow the instructions provided on the download page. Our app is optimised for all screen sizes and delivers a smooth gaming experience on mobile devices.

Try the following steps to resolve game loading issues:

• Refresh the page or restart the app
• Clear your browser cache and cookies
• Ensure your internet connection is stable — use WiFi where possible
• Try using a different browser such as the latest version of Chrome or Safari
• No Adobe Flash or Java required — 91pg games run entirely on HTML5

If the issue persists, contact our technical support team with the game name and device type you are using.

91pg offers over 1,000 game options spanning a wide range of categories:

• Slot Games — hundreds of video slots from the world's leading providers with lucrative progressive jackpots
• Live Casino — baccarat, blackjack, roulette and poker with real dealers in real time
• Sports Betting — extensive sports markets including football, basketball, tennis and esports
• Table Games — Dragon Tiger, Sic Bo and a variety of other classic game variants

Explore all categories via the Game Lobby us.

Yes, all games on the 91pg platform use Random Number Generator (RNG) technology certified by independent international testing bodies. This ensures every slot spin, card hand, or game outcome is completely random and cannot be manipulated by any party. Live Casino games use real dealers streamed live for maximum transparency.