Terms and Conditions 91pg — Complete Guide for All Users

1. Acceptance of Terms and Conditions

Welcome to 91pg, Malaysia's leading digital entertainment platform. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and 91pg ("Platform", "we", or "our company"). This document governs all aspects of your use of the website, mobile application, and all services offered by 91pg.

By registering as a member, accessing your account or using any 91pg service, you explicitly and unconditionally accept all terms contained in this document, including our Privacy Policy and any additional guidelines that may be published from time to time. If you do not agree with any part of these terms, please cease using the platform immediately.

2. Member Eligibility & Account Registration

Use of the 91pg platform is restricted to individuals who meet the following eligibility criteria. By registering, you confirm that you meet all of these requirements:

2.1 Age Requirement

You must be at least 18 years old at the date of registration. 91pg actively enforces this age restriction and reserves the right to request age verification documents at any time. Accounts found to have been registered by underage individuals will be suspended and terminated immediately, and all balances in the account will be forfeited.

2.2 One Account Per Individual

Each individual is only permitted to hold one active account at 91pg. Registration of more than one account by the same individual — whether using a different name, email address, phone number, or payment method — is strictly prohibited and considered fraudulent. All duplicate accounts will be terminated and all accumulated bonuses and winnings will be cancelled.

2.3 Registration Information

You are responsible for ensuring that all information provided during registration is accurate, complete and up to date. This includes your full name, identification number, date of birth, email address and mobile number. False or incomplete information may result in account suspension and cancellation of all related transactions.

2.4 KYC (Know Your Customer) Process

As a responsible platform, 91pg conducts an identity verification (KYC) process as part of our security procedures. You may be required to submit a copy of a valid government-issued ID (MyKad or passport), proof of residential address, and other relevant documents. This process is designed to protect your account from unauthorized access and to safeguard your financial transactions.

3. Deposits & Withdrawals

91pg supports a variety of safe and convenient payment methods for Malaysian players. All financial transactions on this platform are protected by 256-bit SSL encryption and processed through certified payment systems.

3.1 Deposit Methods

Our platform accepts deposits via bank transfer (FPX), local e-wallets, and cryptocurrency. Deposits are processed automatically and are typically credited to your gaming account within minutes.

• The minimum deposit amount is RM20 per transaction.
• There is no default maximum daily deposit limit, but limits can be configured by members through the Responsible Gaming settings.
• All deposits must be made from a bank account or e-wallet registered in the member's own name. Third-party deposits are not accepted.
• 91pg does not charge any processing fees for deposits.

3.2 Withdrawal Requirements

Withdrawals can be made at any time by meeting the following conditions:

• Your account must have completed the full KYC verification process before your first withdrawal is processed.
• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals may only be made to a bank account or e-wallet registered in the same member's name.
• Any active bonus carries a wagering requirement that must be fulfilled before the associated funds become eligible for withdrawal.
• 91pg processes withdrawals within 1–3 business days depending on the selected payment method.

4. Bonuses, Promotions & Wagering Requirements

91pg offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms stated on the Promotions ours.

4.1 Welcome Bonus

New members are eligible for a welcome bonus of up to RM500 on their first deposit. This bonus is subject to a wagering requirement of 30 times total bonus amount before it can be withdrawn. For example, if you receive a RM100 bonus, you are required to wager RM3,000 before that bonus value becomes eligible for withdrawal.

4.2 General Bonus Rules

• Each member is entitled to one welcome bonus for the lifetime of their account.
• Bonuses cannot be transferred to other members or directly exchanged for cash.
• Different games may contribute at different rates toward the wagering requirement — check the promotions page for full details.
• 91pg reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice.
• Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses, will result in cancellation of all bonuses and account termination.

5. Prohibited Conduct

To maintain a safe and fair environment for all users, the following activities are strictly prohibited on the 91pg platform:

• Fraud and manipulation: Any attempt to cheat the gaming system, manipulate outcomes, or exploit software bugs.
• Money laundering: Using the 91pg platform as a channel to transfer or conceal illegally obtained funds.
• Bonus abuse: Registering multiple accounts, using automated software, or coordinating across multiple accounts for the purpose of claiming bonuses.
• Unauthorised access: Attempting to access another member's account, platform systems or databases without authorisation.
• Service disruption: Any action intended to disrupt, slow down, or damage the functionality of the 91pg platform.
• Impersonation: Using another person's identity or providing false information during the registration or KYC process.

Any violation of the above prohibitions will result in immediate action, including account suspension or termination, cancellation of all balances and bonuses, and potential legal proceedings.

6. Privacy & Data Security

91pg takes your personal data protection seriously. All information collected during registration and platform use is managed in accordance with our Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

We use 256-bit SSL encryption to protect all data transmitted between your device and our servers. Two-factor authentication (2FA) is available and strongly recommended for all accounts as an added layer of protection. Your personal data will not be shared with third parties without your explicit consent, except where required by law.

For full details on how we collect, use, and protect your data, please refer to the Privacy Policy ours.

7. Account Termination & Suspension

Whether initiated by the member or by 91pg, an account may be terminated or suspended under certain circumstances.

7.1 Termination by Member

You may close your account at any time by contacting our customer support team via live chat. Prior to termination, you are required to settle all pending transactions and ensure no active bonuses with unfulfilled wagering requirements remain. Any eligible balance will be processed for withdrawal following standard procedure.

7.2 Temporary Suspension (Responsible Gaming)

Members who feel they need a break from gambling activity may apply for a temporary account suspension through the account settings panel. The suspension takes effect immediately and cannot be reversed during the set period. 91pg fully supports this initiative as part of our commitment to Responsible Gaming.

7.3 Termination by 91pg

91pg reserves the right to suspend or terminate any account without prior notice if there is reasonable evidence of fraud, breach of terms, illegal activity or conduct harmful to the platform or other members. In the event of a justified termination due to a breach, all bonuses and winnings associated with the violating activity will be forfeited.

8. Limitation of Liability

91pg shall not be liable for any losses, direct or indirect damages arising from the use of this platform, including but not limited to financial losses from gaming activity, technical disruptions beyond our control, or errors in information provided by third parties.

The 91pg platform is provided "as is" and we make no express or implied warranties regarding continuous availability, accuracy of information, or fitness for a particular purpose. That said, we continually strive to maintain platform uptime exceeding 99.9%.

The maximum liability of 91pg to any member under any circumstances shall not exceed the total actual deposits made by that member within the 30 days preceding the claim.

9. Disputes & Complaints Procedure

91pg is committed to resolving any disputes or complaints in a fair, transparent and timely manner. If you encounter any issues relating to your account, transactions or gameplay, please follow the procedure below:

1. Contact Live Support: Use the live chat feature on the platform to get immediate assistance from our support agents, available 24/7.
2. Submit a Formal Complaint: If an issue cannot be resolved through live support, submit a formal complaint via email to our management team, including full details and relevant evidence.
3. Internal Review: Official complaints will be reviewed by the management team within 5 business days and a response will be provided to you.
4. Final Decision: Decisions made by the 91pg management team are final for all disputes involving gameplay, bonuses, and interpretation of terms.

10. Applicable Law & Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute that cannot be resolved through our internal complaints procedure will be referred to a court of competent jurisdiction in Malaysia.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or in conflict with applicable law, that provision shall be deemed severable from this document and shall not affect the validity of the remaining provisions, which continue in full force and effect.